FAQ

To enhance your shopping experience, we have compiled the following list of frequently asked questions and explanations. We recommend that you read through them carefully before using our website services or making a purchase:

1. Are the products authentic?
   We guarantee that all footwear sold on this site is sourced through legitimate channels or authorized suppliers, ensuring reliable quality. If any specific product is an exception to this rule, it will be clearly indicated on the product page.
2. How do I choose the right size?
   Each shoe model comes with a detailed size reference chart. Since sizing can vary across different brands and styles, we recommend making your selection based on your foot length and the specific instructions provided on the product page. If you are unsure, please feel free to contact our customer service team for assistance.
3. Do you accept returns or exchanges?
   Provided that the items meet our return and exchange policy criteria (e.g., unworn, undamaged, with original packaging intact), you may request a return or exchange within the specified timeframe. For detailed rules, please refer to the “Returns & Exchanges Policy” page on our website.
4. How long does shipping take?
   Typically, orders are dispatched within 1–3 business days after payment has been successfully processed. Delivery times vary depending on the destination region and may be subject to delays caused by logistics issues or unforeseen circumstances (force majeure).
5. Will I be charged automatically after payment?
   No. All products on this website are sold as one-time purchases; the corresponding fees are collected only at the time you place an order. We do not offer any subscription services or engage in periodic automatic billing.
6. Can I cancel an order?
   You may request to cancel an order and receive a refund provided that the order has not yet been shipped. Once an order has been dispatched, it must be processed in accordance with our standard return procedures.
7. What should I do if a product has a quality defect?
   If you receive a product with a quality defect, please contact our customer service team immediately and provide relevant photographs. We will assess the situation and offer an appropriate solution, such as a return, exchange, or compensation.
8. How can I contact customer service?
   You can reach us via the email address or other contact methods provided on our website. We will respond to your inquiries and provide assistance within a reasonable timeframe.