RETURNS OR EXCHANGES

Thank you for purchasing footwear from our website. We are committed to providing you with a satisfying shopping experience. If you are not satisfied with your purchase, you may request a refund or return in accordance with the following terms:

I. Return Conditions

Return requests must be submitted within 7 days of receiving the item (please refer to the specific details provided on the website).
Returned items must remain unworn and unused, and must be in a condition suitable for resale.
The original packaging, hangtags, accessories, and other accompanying materials must be intact and undamaged.
If the return is due to a quality defect or an error in the shipment (e.g., receiving the wrong item), you are entitled to request a return or exchange, and we will cover the associated costs.

II. Refund Policy

All purchases made on this website are treated as one-time transactions; refunds will be processed solely based on the specific amount paid for the corresponding order.
Once we have received and verified that the returned item meets the specified conditions, we will process the refund within 3–7 business days.
Refunds will be issued back to your original payment method (e.g., credit card or third-party payment platform).
If a return is requested for personal reasons (e.g., incorrect size, personal preference, etc.), the shipping costs are typically borne by the buyer.

III. Non-Returnable Items
The following situations may not qualify for a return or refund:

Items that have been worn, washed, or damaged by the customer.
Requests submitted after the designated return period has expired.
Specialty items (specifically marked on the product page as non-returnable).

IV. Return Procedure

Contact Customer Service to submit a return request, providing your order number and photos of the item (if applicable).
Once your request has been reviewed and approved, we will provide you with return confirmation details.
Ship the item back to the return address listed below and provide us with the shipping tracking number.

V. Return Address
Recipient: Return Processing Center
Address: 815 PIETY STREET
NEW ORLEANS, LA 70117

VI. Other Provisions
We reserve the right to the final interpretation of these refund and return terms, and we may modify them as business needs require. Any updated terms will become effective immediately upon their publication on this website.